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Vodafone Shared Services India


Role Purpose: WAF - Security Engineer


The Network Security Engineer will be responsible for the maintenance, management and integration of security infrastructure for Web application firewall- WAF - Imperva. This in dividual will also be responsible for administration and configuration of network security hardware and software, enforcing the network security policies and complying with requirements of Internal and external security audits and recommendations. .



Key accountabilities and decision owners hip:

Impact on the business

·         Manag ement and maintenanceof the network security operations

·          Incident management, Change Management, Problem Management





Core competencies, knowl edgeand experience:

  • 4 years to 6 years + years relevant experience in Network Security & WAF technology understanding and specilization

Net-sec & Intermediate Net-sec Tasks:


Implement and manage Web Application firewalls like Imperva & deploy secure policies to protect Vodafone critical assets against emerging thre ats.

  • Should have good understanding on IPS technol ogies, Mail gateways, Forcepoint – Web content Filtering and network secu rity technologies
  • Good understanding of TCP/IP and networking knowledgeis a must
  • Should be able to handle Second Level Operations Escalation
  • Root Ca use Analysis (RCA)
  • Customer handling skills and Tr oubleshooting technical issues
  • Complex Change Imp lementation
  • Complex Change Assessment
  • Change Assessment QA
  • Moderator Role for Knowledge Base Articles
  • On Call Support(Hi gh Severity Incidents)
  • SIP Action Implementation
  • Preventative Audits
  • QA initiatives
  • Proactive Fixing of Issues





Troubleshooting Tasks:

  • Understand environmentand n etwork topology to troubleshoot issues.
  • Extract er ror messages from WAF; raise tickets to get the errors fixed
  • Knowledge on packet capture and flags to understand packet flows 
  • Analys e error messages and Maintain knowledge base for already known issues
  • Report application errors and issues to vendor; review and apply the fixes

Reporting Tasks:

  • Run reports in WAF
  • Collect and analyse reporting requirements
  • Design and implement customized WAF reports using Crystal Reports and datab ase tables/views/queries
  • Run ad-hoc and complex re ports


Must have te chnical / professional qualifications:

  • B.E/B.Tech/B.Sc. Computer Science
  • Exposure to manage lar ge environment/ Infrastructure
  • Exposure in Network Security products
  • Good knowledge in Networking and security concepts
  • Experience of g lobalcustomer handling
  • A reputation for self-motivation, integrity, cul tural sensitivity and strong interpersonal skills

Budget owned:


Not applicable

Key performance indicators:

·      &nbs p;  Major Incident processing and ad-hoc request handling

·          Good written and verbal communication skills

Good understanding of SLA

·          Expertise in handling security Gateways/products

   Ability to perfor m and deliver under high pressure situations



Direct reports:


Not applicable








Must have technical / professional qualif ications:


  • B.E/B.Tech/B.Sc. Computer Science
  • Exposure to manage largeenvironment/ Infrastructure
  • Exposure in Network Security products
  • Good knowl edge in Networking and security concepts
  • Experience of global customer handling

A r eputation for self-motivation, integrity, cultural sensitivity and strong inter personal skills

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