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Vodafone

Vulnerability assessment/management - SecOps

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IT/Technology
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Vodafone Shared Services India
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Good knowledge of PKI Infrastructure, Microsoft CA
Managing PKI Infrastructure
Signing & issuing certificates through CA Infrastructure
Educating users related to certificate requirements
Change Assessment & Implementation
Incident Management
Create & manage Standard Operating Procedure
On Call Support.
Handling Errors and Incident alerts.
Service Request processing and adhoc request handling

"ResolveEscalated cases and vendor coordination Root Cause Analysis (RCA) Customer Troubleshooting Conference Calls Complex Change Implementation Complex Change Assessment Change Assessment QA Incident Management Problem Management Moderator Role for Knowledge Base Articles On Call Support (High Severity Incidents) SIP Action Implementation Preventative Audits Provide to Assure QA Design Level Change Proactive Fixing of Issues New Customer or Device On boarding Pre-checks Provide assistance in rolling out solutions to new geographies"

"100% change accuracy, SLA met 99% or more resolution of 100% escalated calls Root cause analysis and execution of permanent fix Creation and update of knowledge base 10% YOY reduction for repetitive incident"

"Good knowledge on Security Technology products Wide sphere of knowledge in network and Security, data and information and Endpoiont security, Ability to pick up and work with a new product at short notice with minimum handholding Project Management skills Ability to work across geographies and cultures, SIEM, ArcSight, RSA Envision, Vulnerability Assessment, VA, Penetration testing, PT malware analysis, Cryptography,Phishing, attacks, XSS attacks, SQL Injection, DDOS, Man-in-the-middle, Trojans, Spyware, Anti virus, IDS, IPS, Heneypot, Snort, Nessus, Retina, ISO 27001, PCI DSS, event monitoring, Event Analysis, Event Investigation, OWASP, 0-day, zero day, Vulnerability analysis, Imperva, WAF, Sourcefire "

BE/B Tech/M. Sc./MCA

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