This job posting isn't available in all website languages


Vodafone Shared Services India
Apply for Job
Share this Job
Sign Up for Job Alerts


This is a key role within the IT Vodafone Shared Servicesteam. The Head of the Internal IT is accountable for all the operations of VSS IT Services on-site in India covering 3 sites (Pune, Bangalore and Ahmedabad).


The role establishes an effective interface tothe IT Support organisation, which is in charge of the actual service executiontowards all the VSS Business Lines (i.e. HR, Enterprise, Finance, IT), including the ones that operates in the landlord model. The total approx.. number of total FTEs in India is 10,000 users.



  • Manage and ensure smooth Office IT service operations for one of VSS location.

  • Act as the interface between the final service providers and the local business. Handle localescalations.

  • Collaborate with the IT Support team and third party teams to manage performance and quality of local service execution

  • Support with the Operations Management team to provide input for the VSS Technology-wide performance and demand management

Ensure compliancy and own atlocal level VSS Information security and business continuity policies.


  • Floor Support operations

  • End user support operations

  • IT overall operations (including data centre management)

  • Support the Network operations domain

  • Understand the priorities of the location and collaborate on the successful priorisation of the projects to be delivered.

  • Contribute on the delivery of the key initiatives.

  • Perform the corresponding service management to the 3rd parties involved on any service

  • Perform thecorresponding VSS IT Service reviews with the heads of each service delivery line.

  • InformationSecurity and Business Continuity, project delivery and demand management at local level.

  • Ensurecompliance across IT processes across the location.

Partner with local IT operationscolleagues across other markets to ensure stability of VSS Operations – consider that VSS service lines operate local market applications


  • Extensive operational experience in running an globally distributed IT service organisation (+10 years)

  • Experience in Information Security (+5 years)

  • Experience on infrastructure management (+10 years)

  • Experience with supplier management and performance management

Strong communication skills and ability to create impact on C-level stakeholders

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Vodafone Shared Services India

Vodafone Shared Services India, Pune, India

📁 IT/Technology

Vodafone Group

Vodafone Shared Services India, Pune, India

📁 IT/Technology


Vodafone Shared Services India

Vodafone Shared Services India, Pune, India

📁 IT/Technology