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Technical Service Operations Manager (Internet of Things/IoT)

Customer Relationship Management
Vodafone Group

Role Title: Technical Service Operations Manager (Internet of Things/IoT)

Location: Home Office, Germany

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

Vodafone Group Business partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?

Our Team:

At Vodafone Group Business we believe in making IoT simple, by bringing together exactly the right mix of partners to ensure that every element of a project works smoothly over our global network. Offering a wide range of end-to-end solutions across a broad range of sectors, including Automotive, Consumer Electronics, Retail and Banking, our IoT solutions combine the world's largest mobile network, outstanding technology and a long track record of success. Joining us as a IoT Technical Service Operations Manager you can be part of our empowering our IoT function. The Future is exciting. Ready?

The role of IoT Technical Service Operations Manager will be a key position within the Vodafone Business IoT team. It is supporting large Vodafone Global Internet-of-Things (IoT) customers across multiple regions and countries. The IoT Technical Service Operations Manager (TSOM) will provide In Life technical management & operation support to global IoT customers and be accountable for support of contracted IoT Services & Solutions delivered from the IoT Global Portfolio.

With us you will:

  • Provide a single technical point of contact for the customer

  • Ensure that service delivery targets are met or exceeded. E.g., agreed Service Levels

  • Overseeing Customer Reporting I KPI's

  • Ensure compliance of contractual obligations and associated SLA 's

  • Ensure that all 'out of scope' or chargeable work is billed /logged accurately

Apply if you have:

  • A proven track record of success in service management delivery in a technology industry

  • Excellent ability to manage customer relationships, their expectations (and define acceptance criteria) and to understand requirements of business and customer to ensure they are translated into technical delivery

  • Experience in successfully managing corporate/global customers and a proven track record in negotiating /influencing at a senior stakeholder level

  • Experience in KPI Reporting

  • A strong operational background in a technical role and experience of working with IoT technologies, with an interest in industry and product enhancements

  • A flexible nature and ability to adapt quickly to new technical products entering the Global Machine-to-Machine Portfolio

  • Innovative thinking and ability to consistently anticipate customer expectations in high pressured situations

  • Know, and adhere to, all relevant customers ' entitlements to support

  • Excellent written and verbal communications in both German & English

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. For any technical difficulties with submitting your application, please contact group.resourcing@vodafone.com 


The future is exciting. Ready?

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