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Technical Service Operations Manager (Internet of Things/IoT)

Customer Relationship Management
Vodafone Group
Thanks for your interest in the Technical Service Operations Manager (Internet of Things/IoT) position. Unfortunately this position has been closed but you can search our 2,448 open jobs by clicking here.

Apply if you have:

  • A proven track record of success in service management delivery in a technology industry

  • Excellent ability to manage customer relationships, their expectations (and define acceptance criteria) and to understand requirements of business and customer to ensure they are translated into technical delivery

  • Experience in successfully managing corporate/global customers and a proven track record in negotiating /influencing at a senior stakeholder level

  • Experience in KPI Reporting

  • A strong operational background in a technical role and experience of working with IoT technologies, with an interest in industry and product enhancements

  • A flexible nature and ability to adapt quickly to new technical products entering the Global Machine-to-Machine Portfolio

  • Innovative thinking and ability to consistently anticipate customer expectations in high pressured situations

  • Know, and adhere to, all relevant customers ' entitlements to support

  • Excellent written and verbal communications in both German & English

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. For any technical difficulties with submitting your application, please contact group.resourcing@vodafone.com 


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