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Service Design Process Designer (f-m)

Vodafone Group
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Role Title: Service Design Process Designer (f-m)
Location: Newbury OR Leeds OR Bracknell

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organisations. 
From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future – then we need you to help us achieve that goal! 
We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our business customers.  
What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?  

Role purpose:

The Enterprise IT Delivery department in Group Enterprise Technology caters to IT needs of Vodafone Group Enterprise that includes four lines of businesses (Vodafone Global Enterprise, Vodafone Carrier Services, Internet of Things, and Cloud & Hosting Services), Product Management, Sales, Global Operations, etc.. The function also builds re-usable assets that cater to the IT needs of Enterprise Business Units in a number of Vodafone Local Markets.

To support key strategic growth areas, Enterprise IT requires a highly capable and experienced solution  designer to develop new service/user processes  and business designs  to support a diverse range of projects  for Enterprise Business Units in Group and in Local Markets.

Working within the New Product Development process, will deliver an end to end customer experience, across the product lifecycle, aligned with Vodafone brand and industry best practice.


The role requires expert collaboration & stakeholder management to execute process engineering and analysis. Experience in customer experience design and customer journey creation is essential in order to develop high quality service models.


Joining us as a Service Design Process Designer (f-m) you can be part of our empowering terminals function. The Future is exciting. Ready?”

With us you will:
  • Be responsible for feasibility, design and timely transition to in-life of Enterprise Products service solutions/operating models driven by customer experience and cost-to-serve.
  • Interprete commercial product or business requirements into impacts and requirements on operational processes and IT
  • Be cooperating with and coordinating different departments of the company at central and local level, e.g Product Management, Legal & Regulatory, operational support and obtain necessary support for the definition of service solution proposals.
  • Support the selection of suppliers to deliver shared & managed services: define requirements, select supplier, and participate in contract negotiation.
  • Be able to manage small to medium scale service delivery for centrally provided/supported enterprise products

Apply if you have:
  • Proven knowledge of, and process design experience within core Telecom operational processes & related systems (ITIL, eTOM)
  • Ability to relate fixed network technology, processes, IT and people/organisation to provide a coherent solution with a strong focus on the customer experience
  • Strong facilitation and negotiation skills, having worked within multi-disciplinary virtual teams, ideally in the telecoms or IT sector, providing complex solutions
  • Preparation and review of business cases including people, processes and technology costs

If you have any questions left


Check out the application process and get to know us better here: https://careers.vodafone.co.uk/technology /  https://careers.vodafone.co.uk/b2b / https://careers.vodafone.co.uk/corporate


Read more stories here: https://careers.vodafone.co.uk/posts


For any technical difficulties with submitting your application, please contact group.resourcing@vodafone.com

The future is exciting. Ready?

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