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Vodafone

Senior Specialist:Customer Experience / Continuous Improvement

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Customer Relationship Management
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Vodacom Group Of Companies
Thanks for your interest in the Senior Specialist:Customer Experience / Continuous Improvement position. Unfortunately this position has been closed but you can search our 2,346 open jobs by clicking here.

The ideal candidate must have the following technical / professional qualifications:

 

  • Matric is essential

  • A 3 – 4 year relevant Degree/Diploma – essential (preferred in Engineering)

  • Post graduate qualification in related field – (Preferred)

  • Customer Experience and Continuous Improvement related qualification – (Essential) (preferred in LeanSix Sigma Green Belt/ Black Belt and Design thinking methodology)

  • A minimum of  3-5 years’ experience in Customer Experience and Continuous Improvement management is essential

  • 1 years’ Leadership/Management experience is an advantage

  • A minimum of5 years relevant experience in the telecommunications industry is essential

 

OR

 

  • Matric is essential

  • A relevant Diploma/Certificate  is essential

  • Customer Experience and Continuous Improvement related qualification –  (preferred in Lean Six Sigma Green Belt/ Black Belt and Design thinking methodology) is an advantage

  • A minimum of  8 years’ experience in Customer Experience and Continuous Improvement management is essential

  • 1 years’ Leadership/Management experienceis an advantage

  • A minimum of 8 years relevant experience in the telecommunications industry is essential

 

 

 

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