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Vodafone Shared Services India
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" Strong Technical Expertise in one or more areas applications (Revenue Assurance, etc.) - Hands-on knowledge of COTS packages like WeDO Raid or any otherequivalent COTS product, etc. - Overall knowledge of the E2E application deployment architecture, systems & solution for their application suite ( WeDO Raid or any other equivalent COTS product) - Technical specialist for resolving all complex & critical application issues/ challenges faced by the team. - Accountable for meeting & improving SLA & KPIs for their application suite. - Responsible for driving down the incidents , problem, trouble tickets, service request trends. - Support on work allocation (shifts, rotas) -Expertise in ITIL/ITSM processes -Strong Skills of Unix & PL/SQL "

 

"- Deliver domain specific operational efficiencies in driving down the incidents , problem, trouble tickets, service request trends. - Ensure all work allocation (shifts, rotas) initiated on time and tasks are completed"

 

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