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Vodafone Shared Services India
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"Executive- IT Applications Monitoring & Operations control support - Manage Application Operation support thru Event monitoring, ticketing system, job scheduling / monitoring, etc. using HP OV, Remedy, TWS user, Control M, etc. - Daily & weekly & monthly task, health checks, monitoring, housing keeping activities, & proactive restarts - Troubleshooting & resolving all incidents, servicerequest, Problem & trouble tickets assigned as per agreed SOPs. - Experience with telecom application domain for min 3 years - Expert of ITIL/ITSM processes -Strong Skills of Unix & PL/SQL . "

"- Deliver on assigned troubleshooting & incidents, service request, Problem & trouble tickets - Ensure SOPs are upto Date "

"Application monitoring & Operations control, ITIL"

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