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Vodafone
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IT/Technology
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Vodafone Shared Services India

 Support analyst: To support oracle hyperion lanndscape and ensure smooth technical operation of vodafone integrated planning application landscape .L2/L3 support of technical issues comprising of database, application server and front end .

 

"1. Meet SLA expectation for the team/ module/group 2. Manageattrition within TSSC guideline 3. Meet the quality goals"

 

 

-Peform monitoring & Sanity check in early and late shift.

 

-Perform guided  activities assigned by lead.

-Support Puls patching activitiesfor HFM.

-Support BAU activities files tranfer, log review and update Oracle Service requests  for HFM.

-Generate Backup Report from Reportal for EPM/HFM/VIP.

-Raise incident with Backup team for the Backup error received in the report. Follow up with Backup team.

 

 

 BE/MCA/Graduate

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