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Reporting Analyst (SQL)


Manchester, Stoke or Glasgow


About the role


As a Reporting Analyst, you will work closely with the service and problem management team for our large enterprise customers for both private and public sector frameworks they use and the ways in which they work. Analysing and assessing bids pre contract sign through to providing automated reporting for our external customers.


We are looking for someone who can support the design, development and production of service performance reports through basic coding methods, reporting and analysis. Data quality will play a big part of this role, so a keen eye for detail is a must. You will be responsible for performing trend analysis to identify recurring service issues, whilst continuously driving service improvements, as well as governing new system codes for our incident management system for a repeatable self-serve report model.


This role will be great for someone with a basic to good understanding of SQL, who enjoys analysing data and relaying findings to a wide audience. Full training and support will be provided.

 

Do you have experience with the following?  

  • Basic working knowledge of SQL or Oracle
  • Understanding of ITIL
  • Strong communication and stakeholder management skills
  • Excellent analytical skills and able to suggest improvements

Advantageous but not essential: 

  • Visual Basics
  • Excel
  • Familiar with QMS (audit compliancy regulations)
  • Customer Service experience for Fixed Line network
  • Knowledge of Remedy and the quality framework
  • Understanding of contracts and ability to translate the necessary measures for performance reporting

What’s in it for you?


Full training will be provided plus a great reward with a competitive basic and generous bonus scheme. We will also throw in 28 days’ holiday (plus public holidays!) alongside an array of benefits and a flexible work environment. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best! 


Our Commitment


Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.


Vodafone is committed to making reasonable adjustments for all candidates considered to have a disability during the recruitment assessment process. Should you meet the minimum criteria for the role you are applying to, we will contact you to discuss the reasonable adjustments that you may need?


If all of above sounds good to you- apply now!


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