🌎
This job posting isn't available in all website languages
Vodafone
📁
Other
💼
Vodafone Shared Services India
  • Customer Centricity
  • English language Proficiency
  • Excel skills/Advanced Excel Skills
  • Comprehension
  • Advanced level of Computer Knowledge & Typing Speed
  • Telecom experience Analytical Skills
  • Implementation of procedure as per VSearch guidelines
  • Quality closure of Email Enquiries/Requests within TAT
  • Out calling for query clarity or closure
  • Timely submission of MIS and tracker
  • Managing Service levels through vigorous floor supervision coupled with real time break management Ensure Back Offices Volumes are managed as per process guidelines and proper resolution.

  • Immediate escalation of any product/network related issue that impacts the call flow and service levels.

  • Contribute in aligned Project teams as SPOC for assigned tasks

  • Support business by generating virtual manpower and driving Ops efficiency to recover manpower gap.

  • Outcall red alerts under TNPS, Resolve complaints, capture feedback & send for Re-Poll

  • Transforming customer experience delivering enhanced NPS of 90% Accuracy and quality of processing Timely identification of deviation CSAT & CQ Accuracy Adherence Timely identification of deviation Submission of trackers & MIS

  • Experience in operation/financial domain Working Knowledge of MS office Analytical skills


  • Any Graduate


Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions
Please try again.

Oops!

Either there was a problem on our end with the action you just performed, or we are currently having technical difficulties with our system. Please try again later.