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Vodafone
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IT/Technology
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Vodafone Shared Services India

Service Now Lead / Architect : This role requires -

  • Extensive experience in ServiceNow & Corporate Services applications ina global environment and In-depth understanding on core PaaS/SaaS/IaaS platform implementation.
  • Drive innovation in ServiceNow and corporate services technology through fast-paced POCs targeted at digitally transforming the function and the provided capabilities

  • Develop design of architectural solutions including logical and physical architecture diagrams to drive concepts to reality and define measures to track delivery of results in progressing an agile Marketing Architecture, driving growth and optimizing efficiency

  • Understanding complex technical challenges, defining pragmatic solutions andcommunicate key messages to Key Technical/business stakeholders.

  • Understanding business context and translating requirements into a sustainable ServiceNow solution.

  • Managing the ServiceNow solution design for complex projects, ensuring best practices, quality and fit for purpose outcomes

  • Providing expert insight into the ServiceNow platform, associated enterprisetechnologies and roadmap

  • Dialogues at architectural, technical, process and business outcome level. Self-educate by gathering information and learnings from peer companies, conferences and events and then turn that knowledge back into the organization to be ready for future technology challenges

  • Ability to communicateeffectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical business stakeholders.

  • Detailedunderstanding and experience on the following core technologies / skills are MUST:

    • HTML/XML, Java scripts, MySQL database, Service-now Glide objects and scripts.
  • ServiceNowSupported Integration interfaces:

    • Data Import/export sets, Web-services (REST API and SOAP)

    • Email, JDBC/ODBC, JSON, SSO – SAML2.0,

  • Update sets, Script Includes, Business rules, ACL Security scripts, Client scripts

  • UI pages, UI Macros, UI Scripts, UI Policies, UI Actions,

  • Service portals, Pages, Widgets, Chat supportand Virtual Agent.

  • Database, Tables and Structure, DB Views and their implementation in ServiceNow

 

 

  • Drive innovation in ServiceNow and corporate services technology through fast-paced POCs targeted at digitally transforming the function and the provided capabilities
  • Develop design of architectural solutions including logical andphysical architecture diagrams to drive concepts to reality and define measuresto track delivery of results in progressing an agile Marketing Architecture, driving growth and optimizing efficiency

  • Understanding complex technical challenges, defining pragmatic solutions and communicate key messages to Key Technical/business stakeholders

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