This job posting isn't available in all website languages

International Account Advisor - UK Account

Contact Center
Vodafone EGYPT


Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.


Key Accountabilities:

1. Customer Engagement and Interaction

2. Resolving customer needs and issues

3. Processes and Systems

4. Ensure service level agreements are met and maintained

5. Work as part of a team

Person Specification:

Personal Skills:
- Customer service oriented.
- Discipline & strict compliance with policies & procedures.
- Ability to learn, seek knowledge and self development.


Technical Skills:
- Fluent English.
- Have experience within a contact centre or customer service environment
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Ability to work on a 24 hours shift basis that will include night hours.
- Proficiency in using MS Office application.
- Share knowledge with colleagues and the immediate departments.
- Proactively manage personal work standards and development.

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions
Please try again.


Either there was a problem on our end with the action you just performed, or we are currently having technical difficulties with our system. Please try again later.