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Vodafone

International Account Advisor - UK Account

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Contact Center
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Vodafone EGYPT
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ROLE PURPOSE:

Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.

 

Key Accountabilities:

1. Customer Engagement and Interaction

2. Resolving customer needs and issues

3. Processes and Systems

4. Ensure service level agreements are met and maintained

5. Work as part of a team

Person Specification:


Personal Skills:
- Customer service oriented.
- Discipline & strict compliance with policies & procedures.
- Ability to learn, seek knowledge and self development.

 

Technical Skills:
- Fluent English.
- Have experience within a contact centre or customer service environment
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Ability to work on a 24 hours shift basis that will include night hours.
- Proficiency in using MS Office application.
- Share knowledge with colleagues and the immediate departments.
- Proactively manage personal work standards and development.

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