This job posting isn't available in all website languages

International Account Advisor – UK Account

Contact Center
Vodafone EGYPT

Job Description

  • Act as a front-line interface with customers of Vodafone UK Customers.
  • Role involves responding to customers over the phone and resolving their inquiries.
  • The main purpose is to facilitate and provide a Vodafone global customer service standard
  • Own and manage the client relationship: resolving calls efficiently and effectively.
  • Ensure service level agreements are met and maintained. 
    Work as part of a team to ensure offering world-class Customer Service at all times.
  • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
  • Mentor and support new employees.
  • Use the job tools (telephone and computer) effectively.
  • Meeting service level in handling all transactions measured through productivity reports.
  • Accuracy in handling all assigned tasks.
  • Maintain professional work relationships with colleagues, supervisor and manager

Thank you for your interest, please note  this role is only open to individuals who have the relevant work rights and do not require sponsorship 

Job Requirements

  • Fluent English (Spoken & Written)
  • Be proactive in regards to the improvement of processes and procedures.
  • Attendance and punctuality.
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Ability to work on shift basis (no shifts after midnight )
  • Proficiency in using MS Office application
  • Teamwork spirit.
  • Flexibility.
  • Attendance and punctuality.

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions
Please try again.


Either there was a problem on our end with the action you just performed, or we are currently having technical difficulties with our system. Please try again later.