This job posting isn't available in all website languages

Global Account Manager

Vodafone Group


To manage globalcustomer relationship for VGE accounts aligning operating companies, affiliatesand partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service , converged/unified communications and mobile solution offerings.



Impact on the business


  • Ensures delivery of all financial targets including revenue, connections for voice and data,  market share and net margin contribution, as well as responsible for the delivery of the P&L

  • Responsible for developing and implementing account strategy to ensure delivery

  • Establishes appropriate relationships with Vodafone customers and leverages those relationships to win new business

  • Ensures virtual team works collaboratively with all other functions within Vodafone to drive the Vodafone Global Enterprise agenda and ensure alignment

  • Workswith OpCo corporate sales areas and customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers




Customers, supplier and third parties:


  • Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level.

  • Supports new product, service, converged/unified communications and mobile solutions into account. Works in partnership with Customer Fulfilment and preand post sales areas to ensure seamless introduction of new product services and propositions to accounts Formulates strategies to market for nominated Vodafone Global Enterprise accounts in conjunction with the Propositions and industry segments area

  • Assesses customer and market trends and provides timely and accurate revenue forecasting.

  • Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts






Leadership and teamwork:


  • Leads the opportunity-driven account teams.

  • Ensures customer representation at key VGE sounding boards such as Customer Advisory Board (CAB) and other key hospitality events (F1)

  • Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues.

  • Decides quality levels, functionality and capability of services for specific customers in conjunction with the Global Service Manager; ensures Service Improvement Plans are followed-up upon and that NPS targets are met.

  • In conjunction with Marketing develops a go-to-market strategy as indicated inAccount Plan based on an appropriate understanding of customer situation, its needs and industry trends.

  • Leads virtual team across Operating companies, geographies, and data. Works in partnership with the Global Service Manager (but has overall account responsibility).




Innovation and change


  • Acts as Voice of the Customer within VGE to ensure that customers views and needs influence our marketing mix including product / proposition

  • Supported by Innovation Workshops, introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues.






  • Actively participate in preparation of customer meetings designed for customer C level

  • Liaisewith Vodafone Global Enterprise Senior Management as required for executive level sponsorship programme








Key performance indicators [max 3]:


  • Account Plan which is shared within Vodafone and ideally with customer

  • Set-up long-term relationship strategy including involvement of Vodafone C-levels; this includes C-level briefings and de-briefings

  • For each relevant opportunity a Winning Complex Sales (WCS) opportunity roadmap

  • Regular Revenue Assurance toensure all customer’s global revenues from all it’s subsidiaries are correctly reported

  • Setup and maintain Share-of-Wallet report together with customer contracts and expirations (incl. competition contracts)

  • E2E Order management

  • OPA Operational Improvement Plans



Budget owned:  None


Direct reports:  None


Dotted reports: As required




Financial (limits/mandates etc.)


  • P & L responsibility for all opportunities to increase customer value measured in Revenue and TCV


Non-financial (customers/staff etc)


  • Co-responsible forNet Promoter Score (NPS)

  • Provides input into the assessment of members of the account team








  • 3 yrs+ successful global accounts/enterprise solution selling

  • 8 yrs+ sales experience

  • Demonstrated ability to influence at c-level

  • University Degree

  • Ability to lead and manage an international and distributed team. 

  • International – lived and worked abroad or worked in a global account management role for large amount of time. 


  • Ability to think strategically and drive sales transformation programmes
  • Deep work experience in Telecommunications / IT Industry

  • MBA desirable

  • Excellent communicator



Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible and motivating workplace in which talent is truly recognized and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an environment which values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our market leading benefits program.

We’re a brand that loves change – if it’s not happening naturally then we’re creating it ourselves. It’s in our DNA to push forward, to create a better future, to never rest and find new ways that help people communicate. To find that spark that empowers you is why we are in business.

It is the policy of Vodafone to provide equal employment opportunities for all individuals without regard to race, sex, age, religion, color, national origin, disability or veteran status. No Relocation or visas are supported.


Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Vodafone Group

New York City, USA

📁 Sales

Vodafone Group

New York City, USA

📁 Sales