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Vodafone

DM - NC National Accounts

📁
Customer Relationship Management
💼
Vodafone India Limited

 

Key accountabilities and decision ownership:

Revenue Management

 To achieve circle budgeted revenue target for all VBS products from allocated HQ accounts.

 Revenue enhancement by adding quality sales with high ARPU

 Margin management in tariff plans offered to the customer.

 To manage & grow exiting revenue generating farming accounts.

 Generate new revenue by adding new products and services in new and existing accounts as per agreed target

 Deliver Mobility Voice & Data targets along with Fixed line order booking and revenue

Business Development

Achievement of new account opening target as per agreed hunting accounts for both Mobility and Atlas. Generate monthly revenues and convert them into farming category

 Active participation in all National programs & Initiatives including PSU Programs, WAAC+ etc.

 Full participation on generating pipeline for large opportunity of Mobility and fixed and get 1 large wins from each category.

 Guide & Assist local marketing team to do UnR in your accounts

Core competencies, knowledge and experience:

Critical Success Factors

 Continuous Learning & Empowering Talent

 Communicate with care

 Leads Decision Making & Delivering Results

 Builds Strategic Relationships & Organizational Agility

Threshold Functional Competencies

 Product, Service and Technology Knowledge – Enterprise

 Negotiation

 Sales Planning and Forecasting

Differentiating Functional Competencies

 Customer Relationships

 Solution Selling

Experience

 2 – 6 years

A proven track record in meeting revenue and number targets.

Experience of B2B Sales and account management.

Experience in C & C-1 Level engagement

Must have technical / professional qualifications:

 Essential : Graduation

 Desired : full – time post - graduation in business management/MBA

Budget owned:

 

Financial (Limits/Mandates Etc.)

The incumbent will be responsible for Account Management as per the benchmark decided by VBS

To achieve budgeted revenue target for VBS products with effective implementation of National Programs & Initiatives

The role holder would be responsible for acquiring new accounts

Non - Financial

Driving a customer focused approach would be a critical dimension of the role with high focus on service differentiation.

Account penetration will be one of the key focus areas and the incumbent will provide the impetus for innovation and change in circle operations.

 

 

#LI-MUM

 

Essential : Graduation

Desired : full – time post - graduation in business management/MBA

 

 

#LI-MUM

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