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Vodafone

Deputy Manager

📁
IT/Technology
💼
Vodafone Shared Services India

"Sr. Technical Specialist - UNIX Operations - Provides multi level Technical suppaort for diagnosing, reproducing and fixing UNIX Hardware and OS issues/problems. - Responsible for managing Server related Incidents/Service Requests and Change Requests within the defined SLA. - High level of proficiency in UNIX administration and Troubleshooting, - Provide recommendations to improveand address/lead critical issues and root cause analysis. - Actively contributes to the troubleshooting, performance tuning of UNIX servers. Perform necessary UNIX infrastructure maintenance activities and migration, as required. - Ability to identify scalabilty, performance and integration issues and propose optimal solutions. Should be able to collaborate across products/vendors and geography to come up with a compelling solution. - Able to provide technical guidance to other team members. - Required to work as on-call support to provide 24x7 support"

"Success delivery of technical projects, initiatives across the services . Audit and Analyse the environment, share report and ensure fix - on monthly basis . Leads the COE team for the Technology in Shared Service center , works with onsite teams on New Demands and Complex cases. Planning and Execution of High Impact , Complex changes. Drive Problem Management & RCA. Ensure Reduction of Incidents , Target 10% reduction through Automation and Standardization. "

"Unix, Cluster, DC infrastructure, Virtualisation, ITIL / Service Management , Change and Configuration Management"

BE / BCA

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