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Vodafone
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IT/Technology
💼
Vodafone Shared Services India

- Manage all Office IT Infrastructure environments and vendor team across 3locations to ensure quality service for end users across VSSI for the field sup port services

- Manage CSAT

- Provide VIP Support and handling User Escalation

- Managing the project rollouts (Migration of systems, application upgrades), Planning to Execution and Interface

- Responsible for administrative tasks related to Client OS and Active

 - Supporting for ensuring service levels and KPI’s are achieved< /p>

- Technical documentation and work instructions

-  Zero failed changes

- Decommissioning of WinXP infra

- Drive initiativ es that will reduce servicedesk tickets

- Major Incident Management

- Handling Change management

- Handling Problem Management

People manager with Good Understanding -L2 plus of all following - ITIL v3,& nbsp;System Admin skills -windows/Linux, Understanding of AD, DHC, DNS, -File& amp; print Server, -Exchange, -Workplace i.e. Client/Hardware, Software

Graduate (any stream) with ITIL certification and arouond 10 years of IT Operations experience

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