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Customer Care Agent

Contact Center
Vodafone EGYPT

  • Act as a front-line interface with customers of Vodafone Egypt.
  • Role involves responding to customers over the phone and resolving their inquiries.
  • Own and manage the client relationship: resolving calls efficiently and effectively.
  • Ensure service level agreements are met and maintained. 
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
  • Use the job tools (telephone and computer) effectively.
  • Accuracy in handling all assigned tasks.
  • Maintain professional work relationships with colleagues, supervisor and manager.

  • V.Good or Good English.
  • Flexible with shift basis (9 hours rotational shifts 5 days a week and 2 days off).
  • Fresh graduate or experienced.
  • Good Communication and Handling Skills.
  • Medical and Social insurance are allowed.

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