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Vodafone

Billing Adviser - Manchester

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Salary: £19,000 + company bonus and great benefits

 

Shift Pattern: Flexible shifts Monday - Friday between 9am – 5pm

 

Manchester


Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.


Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.


And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you. You can also expect opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.


Customer Operations at Vodafone

We’re passionate about exceeding our customers’ expectations and making a big difference to their lives, always really committing to deliver the best possible service. Whether it’s on the phone or online, we are there to provide vital support when our customers need it. We strive to make sure that through our products and services, people feel free to live their lives their way and that their journey with us is as simple as it can be.


About the role

Can you work to deadlines and do you have great attention to detail? This role is predominantly centred around running the monthly billing across 2 of our Billing systems, Affinity and UNO. This requires someone diligent and able to work to strict timescales. They will need to be good with figures, with an eye for detail and intermediate Excel skills. There is also some account cleansing required, including reconciliations to identify ceased services and suspense, to ensure that VF revenue is protected.


We are looking for a self-starter who can build great relationships with a wide range of partners and raise their profile as they will be one of two points of contact within the business for this area of work.



Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business and we are committed to building an inclusive work environment. This respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.





Please advise if you require any alterations or adjustments to support you through our recruitment process. If so please contact us on careers@vodafone.co.uk

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