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Vodafone
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IT/Technology
💼
Vodafone Group

 The role purpose is to provide IT services in the area of
Application/infrastructure monitoring and job scheduling as member of SMC.

Main task of SMC is to ensure production services (availability and performance) of business support systems in a 24/7 working model.

The key functions ofa Team member at SMC are.
Script run for FTF/Job scheduling (starting/stoppingof preconfigured jobs using TWS/Autosys/Control M or via Unix shell commands.
Execution of service requests regarding job scheduling (change of priorities, starting or rescheduling of jobs).
Event Management for detecting process interruptions or any failure of IT services on application/infrastructure level.
Detection of unavailability, significant performance decrease orprocessing delays of applications/infrastructure.
Alarm handling (from HPOpenView/BSM Suite) and Ticket generation into ARS/Remedy.
Act in incident management process to assure fast and efficient resolution of incident.
Documentation of resolution activities and check of incident resolution.
In case of need functional escalation of incidents to second level teams including coordinationof necessary activities.
Incident ownership and coordination of resolution activities.
Execute support activities during maintenance works.
Communication activities (in case of critical incidents or unexpected delay during maintenance work).
Description and optimization of operator instructions to improve fast and efficient resolution workflow.

 Operations Control and Event Management.
Incident Management.
Change Management.

 NA

 Bachelor's degree/BCA/BCS/MCA

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