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Application Support Monitoring Analyst

Vodafone Group
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Core competencies, knowledge and experience


  • Degree or minimum HND or equivalent qualification in Computer Science/Computer Engineering or related discipline /experience.

  • Must have Application Support experience and strong problem solving abilities.

  • Good interpersonal and stakeholder management skills.

  • Project management capability

  • Good understanding of monitoring technologies and IT solution generally

  • Experience in some of the following technologies:

  1. OS Layer:  Unix / Linux / Windows /Android / iOS

  2. Transport Layer: TCP/IP Protocols

  3. Database: Oracle/ SQL 

  4. Middleware: Oracle Fusion and others

  5. Application level: Java / XML/ Corba / IIS / Apache Tomcat

  • Very customer focused

  • Innovation driven

  • Self-Starter

  • Minimum Supervision

  • Minimum of 3 years’ experience in IT and related roles especially in Operations.

  • Understanding of Monitoring Tools and Operations

  • Alignment on monitoring tools evolution, roadmaps and new technology advances

  • Good interpersonal skills

  • Good communication skills

  • Good stakeholder management skills

  • Analytical, with troubleshooting and problem solving skills

  • Team player

  • Must be able to delegate when appropriate

  • Coach to have a backup during absence

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